Introduction
At Go Universal Solution, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Non-returnable Items
Certain items are not eligible for return, including but not limited to:
- Gift cards
- Downloadable software products
- Items marked as final sale
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you need to exchange an item for the same product, send us an email at support@gouniversalsolution.com and send your item to: [Your Return Address]. We will ship the replacement item once the original item is received and inspected.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@gouniversalsolution.com with details of the product and the defect. We will assess the situation and if deemed appropriate, provide a replacement or refund.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
Changes to This Policy
We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be posted on this page. Please review this policy periodically for any updates.